Privacy & Data Protection

Rootbet Privacy Policy — Our Full Commitment to Protecting Your Data

This page provides full details on how we collect, use, and safeguard the information you provide when registering or using rootbet's services. Your privacy is our top priority.

Last Updated: January 2026

SSL Encryption

All your data is protected with 256-bit encryption.

256-Bit SSL Encryption
Zero Sold to Third Parties
30 Days Deletion Request Process
24/7 Privacy Support

1. Introduction

Rootbet.biz ("rootbet", "we", "us") is an online betting and entertainment platform based in Bangladesh. This Privacy Policy explains how rootbet collects your personal information, the purposes for which it is used, and how we protect your privacy.

By using the rootbet website, creating an account, or using our services, you agree to this Privacy Policy. This policy is part of rootbet's Terms & Conditionsapplicable in conjunction with.

rootbet never sells your data to third parties. Your privacy is not a product to us.

This policy is written in Bengali so every user in Bangladesh can easily understand how their information is handled. For any questions, contact us directly at support@rootbet.biz.

2. What Information We Collect

Rootbet collects different types of information depending on the situation. Details are provided below:

A. Information collected at registration:

  • Full Name (as per National ID)
  • Date of birth (for age verification)
  • Mobile number and email address
  • Residential address
  • Preferred payment method details

B. Information collected during KYC verification:

  • Copy of national ID or passport
  • Photo (selfie or photo with ID)
  • Proof of address (bank statement or utility bill)

C. Automatically Collected Information:

  • IP Address & Device Information
  • Browser type and operating system
  • Login times and page visit history
  • Information collected from cookies and similar tracking technologies

rootbet only collects information that is necessary. No excessive or irrelevant data is requested.

3. How Your Information Is Used

Rootbet uses your personal information for the following specific purposes:

Purpose Description
Service Delivery Account management, bet processing, and payment fulfillment.
Identity Verification Complete the KYC process to verify your age and identity.
Security Prevention of fraud, money laundering, and unauthorized account access.
Contact Transaction confirmations, important updates, and customer support.
Personalization Showing offers and content tailored to your preferences.
Legal Compliance Meeting legal obligations and responding to requests from regulatory authorities.
Improvement Usage analytics to improve platform performance.

Rootbet may use your information for marketing communications, but you can opt out of these at any time.

4. Cookies & Tracking Technologies

Rootbet uses cookies and similar technologies to enhance your website experience and remember your preferences. Cookies are small data files stored on your device.

Types of cookies rootbet uses:

  • Essential Cookies: Required for the site to function properly. These cannot be disabled.
  • Functional Cookies: Remembers your login status and preferences.
  • Analytics Cookies: To analyze site usage and drive improvements.
  • Marketing Cookies: Used to display relevant advertisements.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the site.

rootbet may use Google Analytics or similar analytics tools. These tools collect traffic data anonymously.

5. Data Sharing & Disclosure

Rootbet does not sell your personal information. However, data may be shared in the following limited circumstances:

  • Payment Processors: Only the information necessary to process transactions is shared with payment partners such as Mobile Pay, Nagad, and others.
  • KYC Partner: With trusted third-party providers for identity verification.
  • Legal Authorities: When required by a court order or a lawful request from a government authority.
  • Fraud Prevention: With authorized agencies for fraud prevention and anti-money laundering purposes.

All third-party partners are required to comply with rootbet's privacy standards and may not use your information for any other purpose.

rootbet never shares your personal information with third parties for marketing or advertising purposes.

6. Data Security Measures

Rootbet employs multiple layers of security to protect your personal information:

  • SSL/TLS Encryption: All data transmissions are protected with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
  • Secure Servers: Data is stored in a secure and controlled environment.
  • Regular Security Testing: Regular security audits conducted by external specialists.
  • Access Control: Only authorized personnel can access data on a need-to-know basis.

That said, no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact rootbet support immediately.

7. Data Retention Period

Rootbet retains your data for defined periods, depending on the type of information and applicable legal requirements:

Data Type Retention Period Reason
Account Information Up to 5 years after account closure Legal & Regulatory Requirements
Transaction Records 7 Years Financial Law & KYC Compliance
KYC Documents Up to 5 years after account closure Identity Verification & Legal Requirements
Betting History 3 Years Dispute Resolution & Analytics
Cookies Data Up to 13 Months Site Improvement & User Experience

After the retention period, rootbet securely deletes or anonymizes your data. You may also request deletion yourself (see your rights below).

8. Your Rights

You have the following rights regarding your personal information on rootbet:

Right to Access

You can request to know what information rootbet holds about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your personal data under certain conditions.

Right to Restrict Processing

You can restrict the processing of your data in certain circumstances.

Right to Data Portability

You can request your data in a machine-readable format.

Right to Object

You may object to your data being used for marketing or analytics purposes.

To exercise any of these rights, email us at support@rootbet.biz. rootbet will respond to your request within 30 days.

Some data may not be deletable for legal reasons. In such cases, rootbet will inform you of the reason.

9. Protection of Minors

Rootbet does not provide services to anyone under 18 or collect their data. Age is verified at the point of registration.

If rootbet discovers that a minor has opened an account, that account will be immediately closed and any collected data will be securely deleted.

If a parent or guardian believes their child is using rootbet, please contact us immediately at support@rootbet.biz.

10. Changes to the Privacy Policy

Rootbet may update this Privacy Policy from time to time. For significant changes, we will notify users via email or a platform notification.

Continued use of rootbet after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will always reflect the most recent revision.

11. Contact & Complaints

For any questions, complaints, or requests regarding this Privacy Policy, please contact rootbet:

  • Email: support@rootbet.biz
  • Live Chat: Available on the platform 24/7
  • Response time: within 24 hours (general inquiries), within 30 days (data requests)

Protecting your data is our responsibility. We are committed to responding promptly to any concerns. For general inquiries, please visit our FAQ Page can be viewed here.

Requests for data deletion or portability are processed within a maximum of 30 days.

Why Your Data Is Safe at rootbet

Our security measures keep you protected at all times

End-to-End Encryption

Every piece of data and transaction on rootbet is secured with 256-bit SSL encryption — the same level of security used by banks.

No Data Selling

Rootbet never sells your data. Your privacy is not a commodity to us — it is a fundamental right.

KYC Protection

Your identity documents and personal records are stored in encrypted form on secure servers.

Two-Factor Authentication

Enabling 2FA on rootbet means knowing your password alone isn't enough to access your account. An extra layer of security.

Regular Security Audits

Rootbet's systems are regularly audited by external security experts to identify and address any vulnerabilities.

24/7 Privacy Support

Rootbet's support team is always here to help with any questions or concerns about data privacy.

Your Data Is Safe — Get Started Now

Your privacy is fully protected at rootbet. Register with confidence and enjoy betting on a platform you can trust.

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